SHIPPING & RETURNS POLICY

DELIVERY

All jewellery comes in our branded Nom Nom gift bags and signature glass bottle.

SHIPPING RATES

• Local Pick up at Nava is free. 3/79 Murriverie Rd, North Bondi, NSW 2026, Australia
• Local delivery within and around Sydney, Australia is a flat rate of $150 outlying areas is subject to the price change and will be additional.
  
  

* All orders for delivery to the Rest of the World are charged by the weight of product and specific location – the cost for this is sent as a quote
International orders may incur additional customs or import duty charges depending on the destination country. Please note that we do not cover these costs, therefore, you will be responsible for them as well as the insurance. Unfortunately as these costs are beyond our control and vary between countries, we cannot advise prior to shipment how much they will be. If you would like to find out how much these charges will be, we recommend contacting your local customs office before placing an order.

All items are currently shipped from Johannesburg, South Africa.

DELIVERY TIMES FOR WEBSITE PRODUCTS ONLY
AUSTRALIA

We aim to deliver online purchases between 7 – 10 working days (excluding weekends)
Please note that while we always aim to deliver your product within the dates stated on the website, we cannot be held responsible for delays to any deliveries. Reasons for delay may be due to payment authorization, stock availability or international customs clearance. Please expect longer delivery times in peak seasons (Christmas, Public Holidays, Promotions etc).

RETURNS
In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items within 7 days of delivery.

Note that we do not accept returns on earrings due to hygiene reasons, nor do we accept any custom cut out pieces back. Bespoke and Made to Order pieces are non-returnable/ non-refundable.

PAYMENTS
PayPal
Stripe
In case you want to use bank transfer method, please send us an email on taryn@navashop.com.au
We do not store/capture credit card details nor do we share customer details with any 3rd parties.

BACK ORDER
Please note all back orders take 4-6 weeks to dispatch for delivery. For any further details please contact taryn@navashop.com.au

Need help?

Contact us at taryn@navashop.com.au for questions related to refunds and returns.